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FAQs Frequently Asked Questions
GENERAL
My hair is not natural. Can I utilize TresseNoire’s services?
My hair is not natural. Can I utilize TresseNoire’s services?

Although our focus is on natural hair care, our stylists are experienced in styling a variety of hair textures. Our stylists do not do chemical relaxers, however, can do shampoo,blowdry and curl on chemically relaxed hair. If you have chemically relaxed hair and are interested in going natural our stylists are more than happy to help you with transitioning!

How do I book an appointment on TresseNoire.com?
How do I book an appointment on TresseNoire.com?

Click here and book your hair styling appointment as little as 4 hours before your desired appointment time. The site is also mobile enabled, and can be accessed on any Apple, Android or Windows device. If you would like to book an appointment for multiple people or for a special event, please contact Customer Service at info@tressenoire.com.

How do I prepare for my appointment?
How do I prepare for my appointment?

For most of our styles (except a shampoo,blow dry and curl) you should shampoo and condition your hair within 24 hours of your appointment. Your hair should be wet or damp for your appointment. If necessary, your stylist may use a light blow dry to further prep your hair prior to styling it (e.g. for flat twists, cornrows, or sew-in weaves), however, this can be omitted upon request.

How long is a TresseNoire appointment?
How long is a TresseNoire appointment?

Appointment times vary depending on the service, length of hair and curl type. Your first appointment will also include a free 15 minute hair consultation. Examples of average appointment times according to the service are listed below:

Flat Twists, Coils, Cornrows & Bantu Knots: 60 -90 minutes
Two-strand Twists: 60-90 minutes
Weaves: up to 3 hours
Children’s Styles: 60 minutes
Loc Maintenance: up to 3 hours
Braids/Twists with hair added: 5- 10 hours
Rod set: 2 hours

What Styles do you offer?
What Styles do you offer?

Please review our Style Menu for our wide variety of options, or find a new look from our Inspiration page! You can even send a picture to info@tressenoire.com in advance of your appointment, so the stylist is well prepared to create your fabulous look.

PAYMENT
How do I pay?
How do I pay?

We accept all credit/debit card payments through a secured, encrypted PayPal system. Gratuity is not included.

What if I need to cancel?
What if I need to cancel?

If you have any changes in your schedule and need to reschedule your TresseNoire appointment, please use our automated system outlined in your service confirmation email, or contact us as soon as possible at cs@tressenoire.com. Include your name, date/time/location of service.

Cancellation Policy
Cancellation Policy

If you cancel within four hours of your appointment, but at least one hour prior to your appointment time, you will be charged 50% of the style price. Appointments cancelled within one hour of the appointment time and no-shows will be charged the 100% of the price of the service selected. For appointments scheduled for 9:00 am or earlier we require that you notify us by 8:00 pm the prior evening, or you will incur the 50% cancellation charge.

How much does it cost to book an appointment on TresseNoire.com?
How much does it cost to book an appointment on TresseNoire.com?

Costs depend on the style and location– here’s a list of our most popular requests:

Braids/Twists (with hair added): $175+ (based on size and length)
Cornrows: $100+
Coils: $100+
Loc Maintenance: $100+
Loc Maintenance + style: $125+
Rod set: $100+
Sew-In weave: $200+
Shampoo, Blow-dry and Curl: $75+
Styles for Children’s: $65+
Twist braids/Flat twists: $100+
Up do: $100+

SERVICES
What areas do you service?
What areas do you service?

We currently cover Philadelphia, New York City, and some areas of New Jersey. We’d love to hear where we should launch next? Email info@tressenoire.com with suggestions!

Do you do natural hair styles for special occasions?
Do you do natural hair styles for special occasions?

Absolutely! We love creating unique looks for natural bridal parties (bride & groom) – including adornment, beads/shells and accessories. Our stylists can also create a fabulous style for your prom, graduation, engagement photos, bridal shower, baby shower, or gala events.

If I am at the office, do I need to have wet hair for a style?
If I am at the office, do I need to have wet hair for a style?

No. Most of our styles require your dry or damp hair to be clean, conditioned and ready for styling, however our stylists do come prepared with spray bottles to re-wet hair for coils or twists if necessary. For blowout services, we do require the stylist to shampoo and condition hair thoroughly.

Do you offer any other services besides hair styling?
Do you offer any other services besides hair styling?

Not Yet! Check back soon for other beauty services in the future, and sign up for our email newsletter to get the latest updates on Tresse Trends.

Can I book times that are not listed on the website?
Can I book times that are not listed on the website?

Depending on our stylists’ availability we are always happy to accommodate all of our clients’ requests. Email us at cs@tressenoire.com or call 267.388.0857 confirm your appointement.

I had a problem with my service, who do I contact?
I had a problem with my service, who do I contact?

Customer Service is the core of our business, and we take it VERY seriously. Please contact Regina (regina@tressenoire.com) or Octavia (octavia@tressenoire.com) immediately to share your concerns or call 267.388.0857.

Styles with hair extensions
Styles with hair extensions

I am booked for a style that requires added hair, do I purchase the hair or will my stylist bring it?

Given the various colors, lengths, textures, and styles of hair extensions we advise our clients to purchase the hair for their style. We realize that there are many different brands and types of hair, therefore, we can provided some general recommendations for your style.

A. Crochet sets are an example of the wide variation of hair extensions that can be utilized.
1. Crochet Braid/Twist styles (Havana, Senegalese, JumboBox) - 8-10 packs of Havana Mambo, Havana Box or Senegalese twists

2. Crochet weave styles (Straight, Textured, Rod Set) - 6-8 packs of Expressions or Janet/ FreeTresse crochet hair in the curl type of your choice. *Pre-curled hair from CurlKalon.com is also recommended*

B. Braids and twists
1. Marley twists - 7 packs of Marley braiding hair

2. Box braids - 8 to 10 packs of synthetic braiding hair

3. Faux Locs - 8 packs of Marley hair and 6 packs of synthetic braiding hair

C. Cornrow/braided updos with hair added - 4 packs of synthetic braiding hair

D. Regal updo’s - *The type of hair that you will need depends on your hair texture - the goal is to have a good match between the added hair and your hair*
For straight hair - 3 to 5 packs of synthetic braiding hair; otherwise get 3 to 5 packs of Marley braiding hair

I don’t see your prices listed. What are your style prices?
The prices for our services are listed under the booking tab of our website and vary based on the style. Our prices range from $65 for children’s styles to $225 for sew-in weaves.

STYLISTS
Who are the stylists coming to my home/office?
Who are the stylists coming to my home/office?

TresseNoire stylists have over 40 years experience in the industry, with specialties including natural hair, precision cuts, children’s hair and custom healthy hair care regimens. They are carefully selected by the TresseNoire team to maintain impossibly high standards of excellence in professionalism, creativity and customer service. These stylists can do some hair, chile.

What products/tools do the hair stylists carry with them?
What products/tools do the hair stylists carry with them?

Each TresseNoire stylist kit contains a blowdryer with extensions, Denman brush, and combs, pins and clips to create each unique style. The stylists also carry several product brands that are well regarded in the industry, including Design Essentials, Cantu and Curls products.

Can I choose my stylist?
Can I choose my stylist?

Since Tressenoire is an on-demand salon service, we cannot guarantee that a specific stylist will be available. However, we're happy to confirm a stylist if there's appointment flexibility. Please be assured that every stylist has been carefully vetted by the team to ensure the highest standards of quality, consistency and creativity.